Welcome Living Social Purchasers

Living Social Deal Expiring?  Don’t worry, we’re happy to honor these through April!

We are thrilled to welcome you into the Fulcrum Fitness Tribe.   We’re sure you have a ton of questions.  Please read the FAQ’s below before contacting customer service.  If you need to reach a person after reading this, please email livingsocial@fulcrumfitness.com.

If you will be joining us at an indoor location, we require that you read this page in it’s entirety before attempting to join workouts in our facilities.

 

Orientation: Required Before First Class

Fulcrum is different than other bootcamps.  We understand that you are ready to workout and use your voucher, however, you MAY NOT participate in a bootcamp class without attending Orientation.  When brand new people who haven’t experienced our system drop in / show up to a class without completing required orientation/fitness assessment, it’s overwhelming to our instructors who don’t know you and your abilities. It’s a bit like crashing a dinner party without an RSVP. We are committed to providing you with awesome fitness service and we simply can’t do that if we just throw you in head first.

Here’s what you need to do to get started.

  1. To sign up for orientation, click here and follow the steps to register through our system
  2. bring your voucher
  3. come a few minutes early to fill out paperwork
  4. Attend Orientation

 

In the orientation you will learn the basics of Fulcrum, including:

  • The Fulcrum warm up (video here)
  • How we use the whiteboard
  • Class structure and flow
  • Basics of the Fulcrum Matrix Programming System.
  • Instructor expectations
  • Details of our Late cancel/subscription policies
  • Sign in basics
  • Q+A

Now when you come to your first class, you will be prepared. It’s also an opportunity for us to get to know you the way that simply can’t happen when you jump into a first class without orientation/fitness assessment. If you can’t make one of the scheduled times, email livingsocial@fulcrumfitness.com and we’ll set a special appointment for you.

FAQ’s

I’ve already purchased my coupon, why do you need my credit card information?
We pride ourselves on our ability to deliver personal attention and kick-ass workouts using high powered and sometimes technical  fitness techniques.  In order to offer the best and safest possible service, it’s necessary for us to know how many people to expect in class, and who’s going to be there, something we can’t see when people sign in, and “no-show.” Therefore, to attend Fulcrum classes (including yoga), we require that all attendees agree to our Late Cancellation policy which allows us the option of charging a $10 fee to “no show” clients, ( reserved for repeat offenders).