Welcome Living Social Purchasers

We are thrilled to welcome you into the Fulcrum Fitness Tribe.   We’re sure you have a ton of questions.  Please read the FAQ’s below before contacting customer service.  If you need to reach a person after reading this, please email livingsocial@fulcrumfitness.com.

If you will be joining us at an indoor location, we require that you read this page in it’s entirety before attempting to join workouts in our facilities.

 

Intro Class: Required Before First Class

Fulcrum is different than other bootcamps.  We understand that you are ready to workout and use your voucher, however, you MAY NOT participate in a bootcamp class without attending an Intro Class.  When brand new people who haven’t experienced our system drop in / show up to a class without completing required orientation/fitness assessment, it’s overwhelming to our instructors who don’t know you and your abilities. It’s a bit like crashing a dinner party without an RSVP. We are committed to providing you with awesome fitness service and we simply can’t do that if we just throw you in head first.

Here’s what you need to do to get started.

  1. To sign up for an Intro Class, click here and follow the steps to register through our system
  2. Bring your voucher
  3. Come a few minutes early to fill out paperwork. You can download the forms you need here and fill them out in advance to save time.
  4. Attend the Intro Class

 

In the Intro Class you will learn the basics of Fulcrum, including:

  • The Fulcrum warm up (video here)
  • How we use the whiteboard
  • Class structure and flow
  • Basics of the Fulcrum Matrix Programming System.
  • Instructor expectations
  • Details of our Late cancel/subscription policies
  • Sign in basics
  • Q+A

Now when you come to your first class, you will be prepared. It’s also an opportunity for us to get to know you the way that simply can’t happen when you jump into a first class without orientation/fitness assessment. If you can’t make one of the scheduled times, email livingsocial@fulcrumfitness.com and we’ll set a special appointment for you.

FAQs

Q: I bought a deal, can I still get the free week? No. It’s not possible to combine the Living Social deal or any other deal with the free week. You can either receive the free week or redeem your deal, but not both. The Living Social membership is a one-time per person trial membership. It does not include the full membership benefits of personal training and member discounts for workshops.

What is your Late Cancel Policy? It’s the main reason that we keep your billing info in our system. The late cancel fee is $10, to help folks stay committed. We’ve rarely ever charged it, so clearly it’s effective. It helps with class planning, and more importantly, keeps the class sizes to 20! Be sure to cancel within 6 hrs, and/or don’t make a habit of canceling late, and you should be fine.

How do I Redeem my Voucher? Just bring it with you to the Intro Class, along with your New Member Packet

What is the Intro Class, and Why is It Mandatory? The Intro Class is a complimentary one-hour session for newcomers that gives our training staff  the opportunity to give you the attention you deserve and show some basics of class. Your offer will begin following your first class. The Intro Class is mandatory because it’s for your own good, trust us! You’ll love your first bootcamp class that much more. To sign up for the Intro Class, click HERE. To see the available times, visit our schedule HERE.

I’ve already purchased my coupon, why do you need my credit card information? Our online billing system saves us a lot in administrative work and allows us to give our members better than market rate memberships as a result.  If you still want to pay by check, you will be required to pay a small processing fee.

When will my free week, 30 days start,  etc. orientation or my first class? The Intro Class is something we offer completely complementary to our new members and prospective members. Your offer will begin following your first class.

I prefer to pay in cash or check, is this an option? Our online billing system saves us a lot in administrative work and allows us to give our members better than market memberships as a result. You get a better deal by going through our autopay system. Therefore, paying by check is not encouraged because it will end up costing you more to cover our administrative costs (manually entering checks in our system, bank deposits, etc.) It is still an option, but because of the extra administrative tasks on our end, you will be required to pay a small processing fee.If you’d like to prepay with debit or credit, that works, too. The processing fee for is only for checks.
I’d like to start classes on a certain date in the future. How do I get set up? Great! You’ll need to setup your account online first.  Be sure to have your billing information in there, it doesn’t charge you, but we basically have to “sell” you a $0 membership in our system. Your account will allow you to sign up for an Intro Class. You have to go to the Intro Class first before attending a bootcamp.  In this class, you will learn about setting up your new membership.
For further questions  please DON’T CALL). For fastest response, please email: customerservice@fulcrumfitness.com (your email will be responded to within no less than 24 hrs, however there are no big emergencies at Fulcrum so we’ll get your issue fixed. In the mean time, just show up for the Intro Class first, then the class you want to attend. Just tell the trainer you are waiting on customer service to fix your account).
What to expect from Fulcrum workouts:Expect to be coached. Personal trainers are here to assist you, motivate you, and sometimes correct you, which maximizes benefits and prevents injury. Expect to be pretty sore at first. This will subside with consistency and as your conditioning improves. You’ll end up working a lot harder here than working out on your own at a traditional gym, and getting great results! We’re always here to answer questions or modify movements to suit your needs.